Customer:

Don’t waste your time or money. Worst ever sushi experience in my life. No cars in the parking lot should’ve been a sign.
After a long wait, one bite and that was it. I could not even continue eating it was that bad. The side of fried rice was stale and old as well. Absolutely Disgusting.

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Answer:

I hope this message finds you well. Firstly, I would like to express my sincere gratitude for taking the time to share your feedback with us. Your input is invaluable to our continuous efforts to improve our services, and we genuinely appreciate your honesty.

I want to extend my sincerest apologies for any dissatisfaction you may have experienced during your recent visit. Your concerns are of utmost importance to us, and I truly regret any inconvenience this may have caused.

I completely understand the importance of addressing issues in real-time and would like to emphasize that we are dedicated to ensuring the satisfaction of our valued customers. It would have been immensely helpful for both you and us if you had approached our staff during your visit. Nevertheless, I acknowledge that what's done is done, and I appreciate your understanding.

Moving forward, I would like to assure you that your feedback has not gone unnoticed, and we are committed to taking the necessary steps to enhance our service quality. If you decide to grace us with your presence again, please consider informing our staff about any concerns or expectations you may have. We are wholeheartedly committed to ensuring your next experience surpasses your expectations, and we will go above and beyond to serve you with the utmost care.

Once again, thank you for bringing your perspective to our attention. We value your patronage, and it is our sincere hope that we can regain your trust during your future visits.

If there is anything specific you would like to discuss or if you have additional feedback, please feel free to reach out to us directly. Your satisfaction is our priority, and we are eager to make amends.

Wishing you a wonderful day ahead.

Warm regards,