QweenBee_YT, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. During dinner hours — especially peak times — the restaurant can become unexpectedly busy, and it seems we were unable to provide the level of service you rightfully expect. We’re truly sorry for the delay and for the disappointment with your order and interaction at pickup.

To make future visits smoother, we recommend placing your order in advance so it’s ready at your preferred time. You can conveniently order through the link below: https://menuoneus.com/kobe-hibachi-grill-sushi

We appreciate your honesty and hope to serve you better next time.